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FAQ

  • You do not have to be home at the time of the appointment, but we do expect payment within 24 hours of service being completed.

  • We accept checks, cash, and all major credit cards (Visa, Mastercard, Discover, AMEX) at no additional cost unless the price is above $1,000. Credit cards can be processed online when the office emails the invoice or over the phone. The office can provide any receipts or invoices.

  • Please specify all work you would like completed. Just because something is attached to another item does NOT mean it will be included. For example, if you ask for your house to be washed, that does not include concrete, decks, walls, etc. If it is not specified, it will not be done.

  • The exterior water needs to be on for us to provide service; we do use your water. If you are on a well, please let the office know prior to your appointment.

  • If Applicable: We need all gate codes prior to our appointment or our company/tech's name to be listed at the gate.

  • We are NOT responsible if your window and/or door seals are old and do not seal properly.

  • Please remove all items from any patios, decks, or the house that cannot get wet.

  • Please move as many furniture items off the patio or decks. We are happy to help move heavy items, but we are not responsible if anything happens while moving. Please move what you can prior to our appointment.

  • Oil, grease, paint, or mud stains removal are NOT included in your normal pressure wash. We must know prior to our pricing/appointment for these items to be removed. There is also no guarantee these items will come off.

  • If you have a detached garage, please let us know. It is not included if you do not ask prior to our appointment.

  • If we schedule an appointment via email or telephone and you are given a date and time, that Is the confirmation of our appointment. There is no follow-up call or message.